SHIPPING AND DELIVERY POLICIES

How does the delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition. Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

How are items packaged?

We package our products in boxes, which are covered in a plastic bubble wrap/layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging.

What is the range of locations to which Pierre Cardin Cosmetics ships their products?

We ship our products throughout India!

My order has been shipped. Now how can I track it?

Once your order has been dispatched, you will receive an email with the tracking details:- Tracking number- The courier company that is processing your order.

What is the estimated delivery time?

We dispatch most orders within 2-5 business days (i.e. excluding Sundays and public holidays).If you are ordering our products from any Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within a maximum of 5 days from order date.

Are there any shipping charges applicable on my order?

Flat shipping charges and free shipping above INR2000 worth of goods

Does Pierre Cardin Cosmetics Paris have any physical stores?

Not yet, put keep an eye and join our mailing list to be updated on new events and happenings.

Due to the nature of our business and uniqueness of the products we sell, our products once sold cannot be returned on account of cancellation of purchase. There will be no cancellation hence no refund. All our products are thoroughly checked for quality before dispatch. Hence, we also do not accept returns on account of exchanges unless the item you purchased is defective. If you receive a defective item, please contact us immediately, without any delay on the details provided on Contact Us page, with the details of the product, defect and photographs, as may be requested. You will have to send the product you consider defective in the condition in which it was received, provided to you after you write to us on the details provided on Contact Us page. If the request is found valid, the products will be replaced depending on the stock availability. If the same product is not available in stock, then we will hold the amount paid to us in trust and allow you to utilize it for adjustment against the next purchase. If anything is unclear or you have more questions feel free to contact us on the details provided on Contact Us page. The user will at their own cost return the goods within 24hrs.

RETURNS AND REFUNDS

Pierre Cardin Cosmetics Paris Return Policy

Returns will not be accepted under the following conditions:

• Product is damaged-Returned without original packaging including price tags, labels, original packing, freebies and other accessories or • If original packaging is damaged-Serial Number is tampered-Product is used or altered • If request is initiated after 2 days of order delivery. • Please Note: The request will be accepted only if request is initiated within 2 days post order delivery. For questions related to a particular product please email us for a detailed return policy on support@perfectbrands.co.in

How do I return an item purchased on Pierre Cardin Cosmetics Paris?

• We do not have a return policy unless the goods have been damaged in transit. • We do not provide refunds. • A product replacement may be possible once the case has been reviewed by our back office. • This process can be done with few simple steps: o Step 1: Within 2 days of receiving the order, follow one of the following steps: Contact our Customer Support team via email on support@perfectbrands.co.inStep o Step 2:Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference through email. o Step 3: You will be responsible courier the product to our address. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact. o Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will provide you a product of similar value from our website. o Returns will not be accepted under the following conditions:- Product is damaged- Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged- Serial Number is tampered- Product is used or altered- If request is initiated after 2 days of order delivery.

I have received a damaged /defective /wrong product in my order, how should I proceed?

• A rigorous quality check process is followed before the products are shipped. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement. • If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return within 2 days of receiving the order: o Step 1: Within 2 days of receiving the order, follow one of the following steps: a. Contact our Customer Support team via email support@perfectbrands.co.in o Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference through email. o Step 3: You will be responsible courier the product to our address. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact. • Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will provide you a product of similar value from our website. • Returns will not be accepted under the following conditions: o Product is damaged- Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged- Serial Number is tampered- Product is used or altered- If request is initiated after 2 days of order delivery

How can I track my return status?

Once we have received your returned order, we'll take the necessary action and we'll update you through email.

When will I get my return refund?

There is no refund. Only replacement of the damaged products as indicative above.

Can I return part of my order?

• No we do not expect returns of part order. Only in case of damage there will be replacement. • If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return within 2 days of receiving the order: o Step 1: Within 2 days of receiving the order, follow one of the following steps: a. Contact our Customer Support team via email support@perfectbrands.co.in o Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference through email. o Step 3: You will be responsible courier the product to our address. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact. • Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will provide you a product of similar value from our website. • Returns will not be accepted under the following conditions:- o Product is damaged- Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged- Serial Number is tampered- o Product is used or altered- If request is initiated after 5 days of order delivery.

Are there any cancellation charges?

There are no separate cancellation charges. However if the goods have been shipped out the cancellation will be equal a flat Rs100.

How do I cancel an order? (before it has been shipped)

If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order by informing our team through an email on support@perfectbrands.co.in/ call us on +919867045414In such cases, the order will be cancelled and will initiate the refund within 48 business hours post the cancellation request if order is not shipped.

How do I cancel an order? (once it has been shipped)

o If the goods have been shipped out the cancellation charges will be equal a flat Rs100. o Follow the below mentioned steps if you wish to cancel an order that has been shipped but has not yet been delivered. - Please do not accept the delivery of the order - We will refund your money within 48 business hours after we receive the product(s) back and verify its packaging/condition, - An update will be communicated to you via email.

Cancellation Policy Cancellation of Orders Cancellation before Shipment:

o To cancel an order before it is shipped, write to us on support@perfectbrands.co.in/ call us on +919867045414 o Cancellation after Shipment but not delivered: - In case you wish to cancel your order, Kindly do not accept the delivery of the order which has already been shipped - the refund shall be initiated after we receive the shipped products back and verify the condition of the products. - We will refund your money within 24-48 business hours. - An update will be communicated to you via email.

Will shipping charges be refunded if I cancel?

No.

When will I get my Refund?

o The status of the refund will be shared through an email to you by our team. o In case of cancellation before shipment, we will process the refund within 48 business hours after receiving the cancellation request. o In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our end.

How will I get refunded for cancelled orders and how long will this process take?

o For payments done through credit/debit cards or net banking or Wallet, the refund will be processed to the same source of account from which the payment was made within 48 business hours post receiving the products back. o It may take 2-3 additional business days for the amount to reflect in your account.

What if I used coupon codes or gift card or reward points for payment and I have to cancel my order?

Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.

Privacy Policy

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